Terms and Conditions

KBH Training Academy – Terms, Conditions & Policies (B2B Sales Only)

Important: All purchases through this site are business‑to‑business (B2B) transactions for professional use. Consumer laws (including the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015) do not apply. These Terms form the contract between KBH Training Academy ("KBH", "we/us") and the business customer ("Buyer/you").

1) Definitions

Buyer: the business purchasing goods/services from KBH.
Goods: sinks, machines, devices, accessories and any physical items supplied.
Services: training, digital content, support and related services.
Order: your purchase request has been accepted by KBH.
Contract: these Terms, the Order, any specification/quotation, and policies referenced herein.

2) Order, Acceptance & Entire Agreement

2.1. An Order is accepted only when we confirm in writing or dispatch Goods. We may refuse an Order. 2.2. The Contract is the entire agreement. You acknowledge no reliance on statements not set out in the Contract. Any sample, drawing or description is illustrative only. 2.3. Your standard terms (if any) are excluded.

3) B2B Status & Suitability

3.1. You confirm the purchase is for your business and you have the authority to bind it. 3.2. It is your responsibility to ensure the Goods/Services are suitable for your intended use and compliant with your premises, local regulations and insurer requirements.

4) Prices, VAT, Duties & Payment

4.1 Price basis: Prices exclude delivery charges, customs duties, import taxes and any carrier clearance/brokerage fees unless stated otherwise. VAT will be charged at the prevailing rate where applicable. 4.2 UK VAT: Where VAT is chargeable (e.g., UK billing/delivery), it will be added at checkout/invoice and a VAT invoice provided. Exports outside the UK may be zero‑rated where lawful and supported by export evidence; otherwise VAT may be charged. 4.3 International shipments / Incoterms: Unless we expressly agree otherwise in writing, international deliveries are supplied DAP – Delivered At Place (Incoterms® 2020). You are the importer of record and responsible for all import duties, taxes and carrier brokerage/clearance fees in the destination country. 4.4 Amounts vary: Duties/taxes are set by local authorities/carriers and vary by destination. Any estimates we provide are guidance only and not binding. 4.5 Non‑payment of import charges: If you refuse or fail to pay import charges leading to return/holding, you are liable for return, storage and re‑delivery costs and any losses we incur. 4.6 Payment terms: As stated at checkout/invoice. We may withhold dispatch until cleared funds are received. Interest may be charged on overdue sums and we may recover reasonable debt‑recovery costs.

5) Delivery, Risk & Title

5.1. Delivery dates are estimates. We are not liable for delays outside our reasonable control (see Force Majeure). 5.2. Risk in the Goods passes to you on delivery. 5.3. Title / Retention of Title (all‑monies): Title to Goods remains with KBH until all sums due to KBH from you (under any contract) are paid in full. Until title passes you shall (a) store Goods separately, clearly marked as KBH’s property and in good condition; (b) not remove/obscure identifying marks; (c) keep them insured for full replacement value and note our interest. 5.4. You must not resell, pledge or encumber Goods before title passes; if you do resell, you shall hold the proceeds of sale on trust for KBH, separate from your funds. 5.5. If payment is overdue or you become insolvent, we may enter your premises (or those of a third party where Goods are stored) to recover Goods, and you shall procure access for us to do so.

6) Inspection on Delivery

6.1. You must inspect Goods upon delivery. Transit damage/shortages must be reported in writing within 48 hours of receipt with photos and packaging retained. 6.2. Any manufacturing defect apparent on reasonable inspection must be reported within 3 working days of receipt. 6.3. Incorrect items (wrong model/spec supplied) must be reported within 48 hours of delivery.

7) Training (Digital & In‑Person)

7.1. Online access window: Course materials are available for 12 weeks from purchase; no free extensions. Paid extensions (if offered) must be purchased before expiry. 7.2. Access sequencing: theory modules must be completed before training videos. Resubmissions may require video identification and may incur review fees. 7.3. In‑person practicals: must be attended within 30 days of purchase unless otherwise agreed in writing. Rescheduling is free with ≥7 days’ notice; less than 7 days is at our discretion and may incur a £50 fee. No refunds for non‑attendance. 7.4. Confidentiality & IP: You must not copy, share or publish KBH course content without written permission. 7.5. Exceptional events (including pandemics): Course access/attendance deadlines still apply (12 weeks/30 days). No free extensions or refunds are given due to closures or restrictions. Where offered, paid extensions must be purchased before expiry.

7A) Course Cancellation Policy (B2B)

7A.1. All course sales are final once digital materials are accessed/streamed or any physical materials are dispatched/opened. 7A.2. Prior to access/dispatch, cancellations may be accepted at our discretion. If accepted, any refund may be subject to a 30% administration fee and the return of any physical materials in unused, resalable condition at the Buyer’s cost.

7B) Complaint Policy

7B.1. Please raise initial concerns with your assigned tutor/support contact. 7B.2. Formal complaints must be submitted by email to kbhtraining@outlook.com with your order number and a clear summary. We aim to acknowledge within 3 Business Days and respond within 14 Business Days.

8) Confidentiality & Data Protection

8.1. Both parties must keep non‑public information confidential, save where disclosure is required by law or to professional advisers bound by confidentiality. 8.2. Personal data is handled per our Privacy Policy.

8A) Website & Platform Access

8A.1. Access to our website, members’ area, and digital materials is temporary and non‑exclusive. We may update, suspend or withdraw content or access at any time without notice. 8A.2. You may not copy, scrape, or reuse content without written permission. Any licence to access digital content is for your internal business use only.

9) Electrical & Safety – Head Spa Equipment (Commercial/Salon Use)

Read before buying/using. These provisions qualify the Contract and apply to all Head Spa sinks and powered accessories supplied for salon/commercial use.

9.1. Commissioning lead only: A 13A UK lead may be included solely for brief commissioning tests (e.g., functionality checks before permanent connection). It is not approved for ongoing salon/commercial operation.

9.2. Mandatory installation – commercial use: For any salon/commercial or frequent use, the unit must be permanently hard‑wired by a qualified electrician to a dedicated circuit (typically B16A or B20A MCB with ≤30 mA RCD protection) via a fused spur or breaker, in accordance with BS 7671 (IET Wiring Regulations) and local rules.

9.3. Prohibitions: Use on a 13A plug in a salon/commercial environment, use of extension leads/multi‑way adapters, or sharing the circuit with other high‑load devices is not permitted and voids warranty.

9.4. Nameplate load: approx. 3000 W @ 230 V (~13.04 A). Continuous duty on a plug/socket can cause thermal rise and damage. If any warmth/odour is detected during commissioning, stop use immediately and consult an electrician.

9.5. Evidence of installation: We may reasonably request proof of compliant installation (e.g., electrician’s invoice/certificate and photos of the isolator/fused spur/breaker and rating plate) as a condition of warranty support.

9.6. Safety allegations: If you allege a safety fault, you must cease use immediately and cooperate in a technical investigation (including return for bench testing or an independent expert report). We will act promptly on any evidence of an inherent defect present at supply.

9.7. Product safety & recall cooperation: Where a material safety issue is credibly identified, both parties shall cooperate with reasonable corrective actions, including providing traceability information and facilitating customer contact if required by a regulator.

10) Returns, Refunds & Remedies (B2B)

10.1. Change‑of‑mind returns are not accepted for B2B transactions. 10.2. Used/installed Goods, machines or devices are non‑returnable. 10.3. Subject to clause 6, where a manufacturing defect present at delivery is evidenced, KBH will, at its option, provide a repair, replacement, or refund. Any refund may reflect deduction for use where appropriate. 10.4. Returns require a Return Authorisation from KBH. Return carriage is the Buyer’s responsibility unless agreed otherwise in writing. 10.5. Refund eligibility – condition of items: If a refund is approved, it is available only for items that are unused, unopened, and in their original packaging and resalable condition. Items showing any signs of use (including oil, hair, adhesive residue, tampering or other wear) are not eligible. If returned and found used/not resalable, no refund will be provided; return of such items to you is at your expense.

10.6 Packaging for Returns

The Buyer is responsible for ensuring Goods are securely packaged for return, using either the original packaging (if retained) or suitable alternative protective packaging. KBH is not liable for damage in transit caused by inadequate or negligent packaging by the Buyer. Where return packaging is required and the original has been discarded, the Buyer shall at its own cost, source appropriate replacement packaging.

10.7 Repair Timescales & Buyer Responsibility
When goods are returned for inspection, repair, or service, the assessment and repair process may take up to six weeks, depending on the nature of the fault and the availability of parts. Suppose the issue is found to have been caused by the Buyer (including but not limited to misuse, non-compliant installation, neglect, improper maintenance, unauthorised alterations or operation contrary to instructions). In that case, the Buyer shall be responsible for all costs incurred. This includes (without limitation) labour, replacement parts, packaging, postage, carriage, and handling fees. In such cases, warranty cover is deemed void and all remedial work will be chargeable at KBH’s prevailing rates.

11) Warranties (B2B) & Exclusions

11.1. To the fullest extent permitted by law, all warranties, conditions and other terms implied by statute or common law (including SOGA 1979 implied terms) are excluded or limited as follows:

Goods are supplied for professional use, on the basis that installation/operation will be carried out by competent persons.
No warranty is given for faults arising from non‑compliant installation, misuse, neglect, improper maintenance, unauthorised repairs/alterations, use of extensions/multi‑ways, or site electrical issues (including inadequate circuits or overloading). 11.2. Nothing in the Contract excludes or limits liability for death or personal injury caused by negligence, fraud/fraudulent misrepresentation, or any liability that cannot lawfully be excluded. 11.3. Liability cap: Subject to 11.2, KBH’s total aggregate liability arising out of or in connection with the Contract shall not exceed the price paid for the Goods/Services giving rise to the claim.

12) Device Support Policy

12.1. We will provide reasonable commercial support and guidance by email for commissioning and operation. 12.2. Where investigation shows no inherent defect present at supply, any remedial work, replacement parts or site visits will be chargeable at our prevailing rates.

13) Chargebacks & Dispute Resolution

13.1. You agree not to initiate a chargeback where the Goods/Services were supplied as described. We will contest improper chargebacks with evidence (order records, T&Cs acceptance, delivery confirmations, logs). 13.2. Pre‑Action:Before any court proceedings, both parties will exchange relevant information and consider mediation/ADR. 13.3. Governing law & jurisdiction: The Contract and any dispute is governed by English law, and the courts of England and Wales have exclusive jurisdiction.

14) Intellectual Property

All training content, designs, text, graphics, photographs, videos and documentation are KBH IP. No licence is granted except as necessary for your internal business use. You must not copy, resell, publish or share content without written consent.

15) Computer Misuse & Cybersecurity

Unauthorised access, introduction of malware, scraping or misuse of our systems is prohibited and may result in legal action and termination of access.

16) Variations

We may update these Terms to reflect legal or business changes. Updated Terms apply to new Orders; material changes affecting an existing Order will be notified in writing.

17) Force Majeure

We are not liable for delay/failure caused by events beyond reasonable control (including but not limited to shortages, strikes, transport delays, utility failures, epidemics, or regulatory action). Time for performance is extended by a reasonable period.

18) Severability & No Waiver

If any provision is held invalid or unenforceable, the remaining provisions remain in full force. No failure or delay to exercise a right is a waiver of it.

19) Notices

Formal notices must be sent by email to kbhtraining@outlook.com (or the address we specify in the Order) and to your nominated email/address. Notices are deemed received on the next business day after sending, subject to no bounce‑back.

20) Contact

All queries must be sent to: kbhtraining@outlook.com.

21) Code of Conduct & Right to Refuse Service

21.1. KBH provides a professional and respectful environment. By enrolling or purchasing, you agree to uphold respectful communication. 21.2. We may suspend or revoke access without refund if you engage in: abusive, threatening or disrespectful language; harassment or defamation; misuse or misrepresentation of course content; or other unprofessional/disruptive behaviour. Warnings may be issued at our discretion but are not guaranteed.

22) No Set‑Off

You shall pay all sums due without any set‑off, counterclaim, deduction or withholding, other than as required by law.

23) Assignment & Sub‑Contracting

We may assign or sub‑contract our rights/obligations on reasonable notice. You may not assign the Contract without our prior written consent.

24) Third‑Party Rights

A person who is not a party to the Contract has no rights to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.

Annex A – Practical Electrical Checklist (for your electrician)

Permanent hard‑wired connection via fused spur or dedicated breaker (B16A/B20A) with ≤30 mA RCD.
No extension leads/multi‑way adapters; dedicated circuit only.
Verify nameplate load (~3 kW @ 230 V) and diversity/duty cycle.
Confirm cable size, protective device type, isolation, earthing and R1+R2/Zs values per BS 7671.
Affix local isolator within sight; label the circuit and keep commissioning notes.