TERMS AND CONDITIONS
In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which replaced the Consumer Protection (Distance Selling) Regulations 2000, you may cancel your course anytime within fourteen working days after you receive your course materials whether in hard copy or online.
To cancel your course you can send your notice of cancelation via email to email@example.com(Cancellations by telephone will not be accepted).
In line with The Consumer Rights Act 2015, you also have a 14 day right to change your mind and get a full refund for digital content, i.e. Online courses, that you have purchased, unless you have already started to download it. If the course has been started then we will not be able to issue a refund. You must also return any course related materials and training kits in their original packaging in an unopened re-saleable condition to us at your own cost. We recommend sending any returns via a recorded delivery.
In cases where original packaging has been opened and materials have been used you will incur a 30% fee from the cost of your course towards that will be used to cover the costs incurred. In this instance this will be deducted from you refund.This applies if you haven't started your course yet, please see above.
Upon receipt of cancellation notice and returned course materials at our registered address – and provided the course materials are, at our sole discretion, in resalable condition – we will process the refund due to you within thirty days of our receipt of your written notice of cancellation.
In regards to flexible payment plans money can only be refunded if you cancel your payment plan within 14 days of the date of enrolment.
We may change these terms and conditions from time to time. Please ensure that you check for any changes regularly, as you are bound by them if you use this site
USER RIGHTS OF ACCESS
You have permission for temporary, non-exclusive use of the site. KBH Training Academy reserves the right to withdraw or change the content of the site and these Terms and Conditions at any time without notifying you and without having any legal responsibility towards you.
You are not allowed to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any part of the site.
You are also not allowed to licence, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the site and/or any documents or online resources (including our digital products after these have been purchased by you) on the site available to any third party.
You are responsible for configuring your own computer and software to access the material and content on our site including downloadable files and resources when purchasing our digital products. We do not warrant that the way we deliver data to you is compatible with your software or with the way your mobile device, computer or tablet is configured. Although we do our best to protect our site, we are not responsible for any viruses, bugs or similar issues. We advise that you use your own virus protection software to protect yourself.
You agree to follow our Acceptable Use Policy.
We frequently update the site and make changes to it, but we have no duty to do this. This means that content on the site may be outdated or incorrect. We will have no liability to you for any losses or damage you may suffer from your reliance on any of our materials.
OUR RESPONSIBILITY TO YOU
We do not guarantee the accuracy of material on our site, and you are responsible for the way you use its content.
We shall not limit or exclude our liability for:
death or personal injury;
fraud or fraudulent misrepresentation; or
any act, omission or matter, liability for which may not be excluded or limited under any Applicable Law.
We shall not be liable to you for any indirect, special or consequential loss or damage, including:
loss of profit;
loss of goodwill;
loss of savings; or
loss of contract.
We also exclude, but only as far as legally possible, all terms and warranties or promises implied by law or by statutes.
If you do anything which is a criminal offence under the Computer Misuse Act 1990 (such as for example; introducing viruses, worms, Trojans and other technologically harmful or damaging material) your right to use the site will end immediately, we will report you to the relevant authorities and provide them with details of your identity.
You must not try to obtain access to our server or any connected database or make any ‘attack’ on the site.
All training manuals,pictures,videos,any website content and anything you receive from us is a property of KBH Training Academy and any attempt to copy or use without our consent any of the material will be prosecuted
Please note that it can take up to 21working days for the products to arrive
Booking fees are non refundable in case of cancellation or no show for one to one courses